Building citizen trust
Transforming government services
in the digital age
Expert advice on public sector from Mark Sydney
In this enlightening interview, through the benefit of Mark’s experience, we learned how governments can support, build trust, engagement, and relevancy to citizens both now and in the future.
Creating better citizen experiences
Gaining and maintaining citizen trust is a top priority across all levels of government. After all, without the backing of their people, even strong governments can flounder.
Digital maturity – or lack thereof – is a key factor getting in the way of trust today. Many public sector organisations still struggle with outdated or legacy systems that don’t deliver on citizens’ expectations. Read more about this in our eBook.
The good news? Citizen trust in government hit an all-time high in 2020. Today, public sector organisations have a great opportunity to build upon this positive momentum by embracing modern technologies and delivering delightful, useful and secure digital services to citizens.
of Australians trusted government in 2020i
How to implement the Essential Eight
A guide for government organisations
In the quest to deliver better digital services, cybersecurity matters more than ever. It’s why the federal government is making it compulsory for almost all government departments to get on board with the essential eight. Here are our top tips for starting your journey.
When four became one
A huge transformation in an amalgamation
When the Western Australian Government had to bring four agencies under the one roof, many IT systems and digital identities had to be integrated. Discover how Empired helped bring it all together without disrupting day-to-day work.