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Building citizen trust

Transforming government services
in the digital age

Building citizen trust

Creating better citizen experiences

Gaining and maintaining citizen trust is a top priority across all levels of government. After all, without the backing of their people, even strong governments can flounder.  

Digital maturity – or lack thereof – is a key factor getting in the way of trust today. Many public sector organisations still struggle with outdated or legacy systems that don’t deliver on citizens’ expectations. Read more about this in our eBook.

The good news? Citizen trust in government hit an all-time high in 2020. Today, public sector organisations have a great opportunity to build upon this positive momentum by embracing modern technologies and delivering delightful, useful and secure digital services to citizens.  


of Australians trusted government in 2020i 

Trust is the foundation of citizen engagement. 

Download the eBook

How do you gain the trust of your constituents? What does it take to maintain this trust? Three words: secure digital services. In this eBook, we explore best practices and opportunities for government agencies when it comes to building citizen engagement and trust. 

Read the eBook to discover: 

  • What great citizen experiences have in common 
  • The risks of delivering sub-standard digital services 
  • The role of security in gaining citizens’ trust 
  • How the right technology partner can put you on a path to success

Download eBook

Download the solution guide

Have you got your sights set on building better relationships with citizens? Want better ways to engage with citizens or optimise operations?

Full of practical tips and insights about best-practice tools and technologies used by digital-first organisations, it will help shape your technology decisions in the year ahead.

In the guide, you’ll learn how to:

  • Empower your people with modern ways of working
  • Optimise operations via the cloud
  • Understand citizen needs and make better decisions, faster

Download Solution Guide


Expert advice on public sector from Mark Sydney

In this enlightening interview, through the benefit of Mark’s experience, we learned how governments can support, build trust, engagement, and relevancy to citizens both now and in the future.

How to implement the Essential Eight 

A guide for government organisations 

In the quest to deliver better digital services, cybersecurity matters more than ever. It’s why the federal government is making it compulsory for almost all government departments to get on board with the essential eight. Here are our top tips for starting your journey.  

Announcing our User Secure Score Dashboard, the app the public sector can’t be without

Leaving a device such as a laptop or phone, behind in a public space such as taxi or airport isn’t just inconvenient, it’s a tremendous security risk to your company. Gone are the days where workers could only access your organisation’s data while on the premises.

Global events have meant that many people have had to work from home, which means more offsite devices than ever are enabled to access your company’s data.
If security has been at the top of your concerns, our first in kind User Secure Score (USS) Dashboard can be incredibly effective for your public sector agency.
Some insight into what the workforce looks like today is helpful to first understand how our USS will help.

Some of the many reasons workers require offsite access to your public sector network can be:
• Many workers work in mobile environments and are on the go
• Choose to telecommute as well as work in offices
• Need to have access to the network at all times in case of an emergency

For more information on this app, please see our User Secure Score landing page

When four became one 

A huge transformation in an amalgamation 

When the Western Australian Government had to bring four agencies under the one roof, many IT systems and digital identities had to be integrated. Discover how Empired helped bring it all together without disrupting day-to-day work.  

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