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Building citizen trust
Transforming government services
in the digital age
Creating better citizen experiences
Gaining and maintaining citizen trust is a top priority across all levels of government. After all, without the backing of their people, even strong governments can flounder.
Digital maturity – or lack thereof – is a key factor getting in the way of trust today. Many public sector organisations still struggle with outdated or legacy systems that don’t deliver on citizens’ expectations. Read more about this in our eBook.
The good news? Citizen trust in government hit an all-time high in 2020. Today, public sector organisations have a great opportunity to build upon this positive momentum by embracing modern technologies and delivering delightful, useful and secure digital services to citizens.
of Australians trusted government in 2020i
Trust is the foundation of citizen engagement.
Download the eBook
How do you gain the trust of your constituents? What does it take to maintain this trust? Three words: secure digital services. In this eBook, we explore best practices and opportunities for government agencies when it comes to building citizen engagement and trust.
Read the eBook to discover:
- What great citizen experiences have in common
- The risks of delivering sub-standard digital services
- The role of security in gaining citizens’ trust
- How the right technology partner can put you on a path to success
Download the solution guide
Have you got your sights set on building better relationships with citizens? Want better ways to engage with citizens or optimise operations?
Full of practical tips and insights about best-practice tools and technologies used by digital-first organisations, it will help shape your technology decisions in the year ahead.
In the guide, you’ll learn how to:
- Empower your people with modern ways of working
- Optimise operations via the cloud
- Understand citizen needs and make better decisions, faster
Expert advice on public sector from Mark Sydney
In this enlightening interview, through the benefit of Mark’s experience, we learned how governments can support, build trust, engagement, and relevancy to citizens both now and in the future.
How to implement the Essential Eight
A guide for government organisations
In the quest to deliver better digital services, cybersecurity matters more than ever. It’s why the federal government is making it compulsory for almost all government departments to get on board with the essential eight. Here are our top tips for starting your journey.
Announcing our User Secure Score Dashboard, the app the public sector can’t be without
Global events have meant that many people have had to work from home, which means more offsite devices than ever are enabled to access your company’s data.
If security has been at the top of your concerns, our first in kind User Secure Score (USS) Dashboard can be incredibly effective for your public sector agency.
Some of the many reasons workers require offsite access to your public sector network can be:
• Many workers work in mobile environments and are on the go
• Choose to telecommute as well as work in offices
• Need to have access to the network at all times in case of an emergency
For more information on this app, please see our User Secure Score landing page.
When four became one
A huge transformation in an amalgamation
When the Western Australian Government had to bring four agencies under the one roof, many IT systems and digital identities had to be integrated. Discover how Empired helped bring it all together without disrupting day-to-day work.
Empired is your partner for success
With over 60 public sector customers in Australia, Empired has proven experience in helping government agencies implement technology platforms and solutions geared to enhance citizen engagement.
As a Microsoft Gold partner and one of Australia’s largest Microsoft partners, we can help you use Microsoft’s world-class security platform to not only meet the rigours of the Essential Eight, but also help you unlock the creativity of your teams and implement modern ways of working.
Ready to get started?
To learn more about how Empired can help your organisation with a security-focused approach to designing and building citizen-centric services, get in touch today.
i The Conversation, 2020, Trust in government soars in AU and NZ during the pandemic
ii IDC, Australia IT Services Ecosystem Study, 2020 - Part 1:Business Landscape, IT Services Workloads, and Contract Changes, Doc #AP45877620, May 2021
iii, iv Deloitte, 2021, A blueprint for enhanced citizen experiences