GEL-X and XELA
Health & Social Care
GEL-X and XELA wanted to move from manual processing to automation and chose Intergen to provide Dynamics 365 Business Central.
GEL-X and XELA
Health & Social Care
COVID-19 created challenges around the supply chain for glove manufacture and manual processes needed to be more efficient.
Dynamics 365 Business Central offered the scalability and flexibility required by the business, as well as the cloud-based functionality that would let the organisation operate more effectively.
With a cloud based solution the impact of COVID-19 was minimal. The business has streamlined and sped up decision making with the progress of orders happening instantly from anywhere in the world.
In some segments of the business we’ve been able to double throughput and, because customers are seeing timely and efficient communication, they’re increasing their business with GEL-X. Previously it might take a few days to gather the information required to make a decision. Now, we can make decisions on the same phone call, with no time wasted.
— Andreas Brown, CEO, GEL-X
Automation improves documentation and customer service
Intergen worked closely with the XELA and GEL-X teams to implement the Microsoft solution, with the teams acting more like a single entity to configure and test the solution. The solution went live with no disruption to business operations, despite Microsoft’s release of a new version of Business Central just before the planned go-live date. This was integrated seamlessly into the deployment.
When COVID-19 hit, the deployment was barely affected since the ultimate goal was to be cloud-based and functional across countries regardless.
Andreas Brown said, “Overall, there were no huge headaches in the implementation process. It was delivered in two stages, which were both delivered in very short timeframes. Working with the Intergen team was great and they knew their stuff, which made life easy and was a huge plus.”
Since implementing Dynamics 365 Business Central, XELA and GEL-X have automated many of their processes and put all documentation and communication in the cloud.
Andreas Brown said, “It’s now much easier for our teams in Asia to enter documentation into the system, which the rest of the team can see from anywhere. This shortens the timeframes of communicating with customers. We’ve implemented a Teams portal for customers that notifies them when documents arrive, so they can automatically check the information. This has decreased the need to manually communicate with customers by half, and it means customers no longer have to approach the team for information.
“In some segments of the business we’ve been able to double throughput and, because customers are seeing timely and efficient communication, they’re increasing their business with GEL-X.”
Having up-to-date information in the cloud has also streamlined and sped up decision-making for the team. With information on customer payments and the progress of orders instantly available from anywhere in the world, decision-makers can act faster.
Andreas Brown said, “Previously it might take a few days to gather the information required to make a decision. Now, we can make decisions on the same phone call, with no time wasted.”
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