How we help
Put communication, collaboration and compliance at the core of your digital transformation.
Meet your content, collaboration and information needs, as a service.
In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding customer and citizen journey across every single one of your organisation’s touchpoints.
Security and data privacy have to be front and centre as you embark on any change. We don’t need progress to be stifled by the front page of the national press. Any dent to customer or citizen confidence can mean a sudden halt to the great progress you could be making.
Right now, organisations are faced with more demands than ever – whether it’s public sector agencies under pressure to improve the services and support they offer, or private sector organisations faced with the need to stay ahead amongst fierce competition. As part of this, investing in new digital, cloud-based solutions – which can significantly improve productivity, compliance and security – is imperative.
However, for many organisations, it can be hard to know where to start, or which technology initiative to prioritise.
How we bring it to life
When it comes to setting up for success, it all starts with 'privacy by design' which, in layperson’s terms, means privacy is central, alongside the experience you want to provide for customers, your citizens and your people. It's not just about login credentials and it's not something that gets done later when you need to take a service management platform live.
Our approach to leveraging Microsoft 365 provides a highly secure, compliant and effective way to transform your information management and start your digital transformation journey to better empower your people. Microsoft 365 provides a secure, easy to use, enterprise-grade service that’s accessible from anywhere.
Cohesion offers a highly collaborative and rich user experience, with all compliance and records management processes handled in the background. This means the burden of data organisation and classification is borne seamlessly by the application, not by your people.
Establish information governance
Information governance enables organisations to maximise the reusability of the information they have or intend to capture.
Our Microsoft 365 suite of enterprise information management services and solutions allows you to find the right balance of usability, engagement and collaboration, while having the right information governance policies and practices embedded by design.
Leveraging our strategic information governance model and a focus on optimisation and continuous evolution, Microsoft 365 helps you mature the collection, use, automate and distribute information within a highly scalable, secure and user-friendly environment.
Information assurance and management
Managing the records of your organisation brings multiple benefits, including driving greater efficiency, enabling information re-use, ensuring compliance, trust and good corporate governance. But to be effective it must be virtually invisible to the end-users.
Together with the subject matter experience of our team, our Microsoft 365 records management service enables users to work in the environments that are meaningful to them – for example SharePoint, Exchange, Teams, OneDrive, file shares – while the service manages content by applying records controls automatically in the background, leveraging machine learning techniques to increase return on investment and uplift capability.
Intelligent insights and searching
Information has little value if it can't be found when needed, or can't be relied on to be accurate.
Leveraging our advanced artificial intelligence and machine learning services across Microsoft 365, we remove the workload from users and automatically, in the background, apply various labels and tags which make information more readily accessible across the organisation. This amplifies the reusability of the asset you have captured and streamlines associated business processes, increasing both your customer’s experience and the experience of your user community.
Improve workflow and processes
With an increasingly distributed workforce and increasing requirements for transparency and standardisation, our Microsoft 365 service provides a number of workflow processing options, from document-based workflows through to options for digitisation workflows, enterprise-level process automation, and robotic process automation.
Our correspondence management service (CMS) has been designed for organisations who respond to high volumes of requests, and for whom standards for response times and quality levels are paramount. The solution allows different correspondence types to be set up by an organisation, and individual business rules assigned, such as preferred templates, review process, target dates and escalations to each type.